Forest News

Look forward to your break in the forest

01/04/22

We're pleased to say all our locations and Forest Retreats are open and welcoming guests as normal and we’ve been accredited by Quality and Tourism’s Clean, Safe & Legal initiative. We’ll continue to update this page following any further government announcements.

As covid measures are relaxed across England, Scotland and Wales, we recommend that you continue to check official advice for the area you live and the area you’re travelling to before your break.

We also kindly ask that you:

Be patient with our team members.
Go cashless to reduce contact (make sure you pre-authorise a payment card with us).
Tell us if you’d prefer us to wear a face covering if we need to pop by your cabin for anything (our team members are free to wear face coverings if they wish to).
Get in touch with us via the TV in your cabin or the phone number listed in your Forest Life brochure if you develop COVID symptoms at any point during your stay.
Refer to the NHS if you develop covid symptoms.

Your on-location experience

In-cabin delivery service

All our locations offer a handy in-cabin delivery service. Use the TV in the cabin to see what’s available and get groceries, essentials, meals and drinks delivered to your doorstep. Food service times vary by location and products are subject to change and availability. We tend to get busy so it’s best to pre-order as early as possible.

Forest Retreat

We offer indoor and outdoor dining with a full menu (make sure you’ve pre-authorised a card with us before ordering your meal). Food service times, menu options, dine-in options and shopping facilities vary at each location and are subject to change and government guidance. Refer to your pre-arrival email or the TV in your cabin for the latest information.

Activities and extras

Activities get booked up fast, so it’s best to pre-order through your online account before your stay. If there are any changes or if something can’t go ahead, we’ll email you to let you know and you should receive your refund before your break. Activities and extras vary by location and are subject to change and availability. When you arrive, refer to the TV in your cabin or ask a team member about what’s available during your break.

Get in touch with our holiday advisors

Got a question about your booking? Call our holiday advisors on 03330 110 495 8.30am to 5.30 pm Monday to Friday. We're also around on social media to answer general queries.

Our booking promise

If your break is impacted by a Government lockdown or we need to close due to Covid-19, you can request a full refund or rebook a new break for another time (where the break is cheaper we’ll refund the difference).

To rebook your break, call our holiday advisors on 03330 110 495.