FLEXIBLE AMENDMENT TERMS & CONDITIONS

Even with the best laid plans, sometimes unforeseen events can mean that you are unable to take your holiday as intended.  We recommend that our guests make use of our Flexible Amendment in order to provide peace of mind should the worst happen.

How can we help?

If you have selected Flexible Amendment on your Booking Request  the following will apply:

1. If something happens more than six weeks before the start date of your holiday you can amend your holiday date to a date in the future. All monies paid will be transferred to your new holiday. Should you cancel your break more than six weeks before the start date of your holiday, only your Standard Deposit will be forfeited, and if you have booked under a Low Deposit offer you will still be liable to pay the difference between the Standard Deposit and the Low Deposit at the time of cancellation.
2. If something happens less than six weeks but more than four weeks before the start date of your holiday, you can request either:
   a) your refundable balance be offset against a future holiday with us. Please note, your future holiday rebook will no longer be eligible for the Flexible Amendment product: or
   b) a refund of 70% of your cabin cost. Please note, the Flexible Amendment product only protects your paid balance and not your Standard Deposit in any event. 
3. If something happens between four weeks but more than two weeks before the start date your holiday, you can request either:
   a) your refundable balance be offset against a future holiday with us. Please note, your future holiday rebook will no longer be eligible for the Flexible Amendment product.
   b) a refund of 50% of your cabin cost.
4. If something happens less than two weeks but more than one week before the start date of your holiday you can request either:
   a) your refundable balance be offset against a future holiday with us. Please note, your future holiday rebook will no longer be eligible for the Flexible Amendment product. 
   b) a refund of 25% of your cabin cost. 
5. If something happens one week or up to 1 day before the start date of your holiday you will be eligible for a refund of 10% of your cabin cost. Further, at this stage Forest Holidays extras and activities are non-refundable.
6. If you need to cut your holiday short and return home, we will refund you a maximum of £50 per cabin for each day that you have not been able to stay with us (not including your departure day). This refund can be offset against a future holiday or be returned to you. The cut off time for cutting your holiday short on any one day is 8pm and this refund applies to a maximum of two nights. Please note, refunds only apply to unforeseen circumstances that arise during your break. We cannot refund holidays where customers know before they arrive that they are unable to stay for the full break.

Please note: Non-payment of full balance by due date will invalidate Flexible Amendment terms.

Your refundable balance is all monies paid less the Flexible Amendment Fee, less the Standard Deposit and any unrecoverable commitments that we have made to third parties in connection with your pre-booked activities and events including Forest Holidays pre-booked activities and extras. Any refunds due can only be made by the original payment method.

Unless we agree otherwise, all persons in your party must cancel or cut the holiday short and the accommodation must be left vacant in order for us to be able to process a refund or credit for the holiday.

You can only choose Flexible Amendment at the time of booking your holiday and it can't be added on later. The above cost (“Flexible Amendment fee”) will be added on to your holiday booking price and is payable in full at the time of booking.

Between 1 week and 6 weeks before the start date of your holiday, you can only amend your holiday once.

The cost of Flexible Amendment is calculated per booking depending upon your date of travel, the length of your stay and the number of bedrooms in the cabin you have booked.

Unless you’ve taken out Flexible Amendment at the time of your booking, changes to your booking can only be made up to 6 weeks prior to the start date of your holiday, subject to availability and £50 amendment fee each time you make an amendment. We are unable to amend or refund your break, within 6 weeks prior to the start date of your holiday.

Any problems?

If you do need to make a change to your holiday, please contact us as soon as you can on  +44 (0) 3330 110495. Depending on the circumstances, we may require you to confirm the details in writing.

Read full terms & conditions