Book with confidence
What's in place for your peace of mind
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Whether you’re seeking exploration, relaxation or just a well-deserved change of scenery, a forest holiday ticks all the boxes for an easy staycation in the UK.
With flexible options for peace of mind and our booking promise in place, you can simply kick-back and look forward to finding your Forest Feeling.
More reasons to choose us
Our booking promise
If your break is directly impacted by a Government lockdown or we need to close due to Covid-19, your money is safe.
Request a full refund or rebook a new break for another time (if the break costs more, you'll need to pay the difference and if the break costs less, we’ll refund the difference).
For added flexibility, take out Flexible Amendment which gives you the option to move your break up to eight days before you travel. You'll also be covered to move your break* if you get Covid-19 before your stay and don't feel comfortable to travel.
Flexible options for breaks directly impacted by a Government lockdown or location closure due to Covid-19
Get your money back or rebook and see us another time
Rebook your break
To rebook your break, call our holiday advisors on 03330 110 495. If the break costs more, you'll need to pay the difference and if the break costs less, we’ll refund the difference.
Get a refund
To request a refund call our holiday advisors on 03330 110 495 8.30am to 5.30 pm Monday to Friday, or email us at:
Use the email address on the account and include your booking reference.
Get in touch
Got a question about your booking? Call our holiday advisors on 03330 110 495 8.30am to 5.30 pm Monday to Friday. We’re also around on social media to answer general queries, or email [email protected]
On-location experience
Your easiest staycation ever
Hot tub lodges
Reconnect in clean and comfortable cabins in beautiful corners of the countryside. Complete with all the comforts of home and surrounded by beautiful forest views. Social distancing happens naturally in the forest.
Forest Retreat
Enjoy indoor and outdoor dining with table service and a full menu. There’s no need to book ahead – just make sure you’ve pre-authorised a payment card before ordering.
In cabin delivery
Get groceries, essentials, meals and drinks delivered to your doorstep. Food service times vary by location and products are subject to change and availability. We tend to get busy so it’s best to pre-order as early as possible, you can even pre-book in your account before you stay.
A handy checklist for before your holiday
- Read official guidance for the area you live and the area you’re travelling to (there are different rules in place for England, Scotland and Wales).
- Keep an eye on our latest update to find out about any new developments or changes to guidance.
We’re here to help!
Call us, drop us a message on social media or refer to our FAQs
Find out about pre-booked activities, dining options and on-location experience.
Find out about payment terms, amending your booking or cancelling a break.
Find out more about Flexible Amendment, third-party bookings or travel insurance.